Privacy Policy

Welcome to LetChat!

LetChat values your privacy. This Privacy Policy outlines how LetChat collects, uses, maintains and discloses your personal data in respect of transactions in the “letchat.world” portal, and how LetChat safeguards your personal data. "LetChat" or "We" in this Privacy Policy refers to QIVANA MALAYSIA SDN. BHD ("LetChat"), including its offices in other countries as well as its local and overseas subsidiaries or, as the context may require, any of them

Your consent is important

When you request information or sign up for our products and services or when you enter into any commercial transactions with LetChat, you may be required to provide LetChat with your personal data. In doing so, you consent to its use by LetChat in accordance with this Privacy Notice. Your personal data may have otherwise been provided to LetChat by a third party (for example your spouse, a company in which you are a director, an officer or a shareholder, or a partnership in which you are a partner) for products or services that these third parties have sought from LetChat on pursuant to commercial transaction entered into with LetChat. In this context, the term "you" or "your" in this Privacy Notice extends to any individual whose personal data has been provided to the LetChat and/or has been collected in other circumstances as described in this Privacy Notice.

We may collect your sensitive personal data (including, data relating to your physical or mental health, the commission or alleged commission of offences etc.) if you apply for certain products such as health / life insurance or loans, which require you to disclose such sensitive personal data to us. We will only use your sensitive personal data to provide the service(s) you signed up for. If we collect, use, maintain or disclose your sensitive personal data, we will ask for your explicit consent.

You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to LetChat processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may result in LetChat being unable to provide you with effective and continuous products and services.

What types of personal data do we collect?

Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of LetChat, including any sensitive personal data and expression of opinion, video recordings made through close circuit security surveillance cameras placed for security reasons and audio recordings about the individual.

The types of personal data we collect may include, but is not limited to your name, address, other contact details, age, occupation, marital status, financial information such as your income, or income tax particulars your identity card or passport, place of birth, credit history and your transaction history.

The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require in order to provide you with our products and services. If you do not provide us with obligatory personal data, we would not be able to provide you with our products and services. Voluntary personal data are those that are not mandatory in order for us to provide you with our products and services. If you do not provide us with voluntary personal data, you can still sign up for our products and services. Obligatory and voluntary personal data differ for each products and services and will be indicated in the membership application form.

How do we collect your personal data?

We obtain your personal data in various ways, such as:

  • When you sign up for or use one of the many services we provide or when you register an account at LetChat websites; and/or
  • When you contact the LetChat through various methods such as application forms, emails and letters, telephone calls and conversations you have with our staff. If you contact us or we contact you using telephone, we may monitor or record the phone call for quality assurance, training and security purposes; and/or
  • From our analysis of your transactions (e.g. payment history, loan, or deposit balances, credit or debit card purchases); and/or
  • We may also obtain your personal data when you participate in customer surveys or when you sign up for any of our competitions or promotions; and/or
  • When we obtain any data and information from third parties (e.g. credit reference agencies, regulatory and enforcement agencies, employers, joint account holders, guarantors, legal representatives, spouses, parents, guardians, dependents and/or companies/partnership that you hold directorships, shareholdings or partnership in); and/or
  • When you enter into any commercial transactions with the LetChat including but not limited to you providing goods and/or services or your professional services; and/or
  • From video recordings from close circuit security surveillance cameras and audio recordings; and/or
  • From publicly available sources.
  • Personal data we collect from LetChat websites

    IP Address

    An IP address is a number that is automatically assigned to your computer when you signed up with an Internet Service Provider. When you visit our website, your IP address is automatically logged in our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our website. Generally we do not link your IP address to anything that can enable us to identify you unless it is required by law and regulation.

    Information on Cookies

    A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store visitors' preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

What is the purpose of processing your personal data?

We may process your personal data for the following reasons:

  • To assess your application for any of our products and services; and/or
  • To verify your financial standing through credit reference checks; and/or
  • To manage and maintain your account and facility; and/or
  • To evaluate your financial needs and to continue performing the contractual obligations entered into between the LetChat and you; and/or
  • To respond to your enquiries and complaints and to resolve disputes; and/or
  • For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modelling, reporting, audit and risk management; and/or
  • To prevent fraud or detect crime or for the purpose of investigation; and/or
  • For security reasons in particular personal data collected from close circuit security surveillance cameras.

In addition, we may also use your personal data for the fulfilment of any regulatory requirements and for any other reasons connected with providing you the services you require and fulfilment of any commercial transactions entered into by you with LetChat.

From time to time, we may share your personal data with other entities within LetChat, our agents or subject to your consent, strategic partners with whom we have a relationship with for specific products and services ("Other Entities") as LetChat deems fit and you may receive marketing communication from us or from these other entities about products and services that may be of interest to you. If you no longer wish to receive these marketing communications, please notify us to withdraw your consent and we will stop processing and sharing your personal data with these other entities for the purpose of sending you marketing communications.

You have a choice to withdraw your consent for receiving marketing or promotional materials/communication, you may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to fourteen (14) working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you opt out from receiving marketing or promotional materials, LetChat may still contact you for other purposes in relation to the membership accounts, facilities or services that you hold or have subscribed to with LetChat.

Explaining Shared Information

LetChat enables Shared Information to be shared publicly with your LetChat contacts, all users of LetChat and/or the public, via features provided by either us or third parties, so that Shared Information can be broadly and instantly transmitted. Shared Information will remain public for as long as you do not delete it; and even after you delete Shared Information, it may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.

In addition, we may also provide other LetChat-related features that allow you to share Shared Information in public – for example, publicly accessible blogs and forums, or certain social media features within LetChat – for example, "plug-ins" (which create a direct link between two websites) and "widgets" (which are interactive mini-programs that provide third party services within LetChat). You should be aware that any information you provide within such features may be read, collected and used by third parties who access them.

Please consider carefully what you post and communicate through LetChat.

In some instances, you may control what access the wider public has to your Shared Information via the privacy settings in some of LetChat.

To whom do we disclose your personal data?

Your personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and subject at all times to any laws (including regulations, standards, guidelines and/or obligations) applicable, we may need to disclose your personal data to:

  • Other Entities within LetChat; and/or
  • Credit reference agencies when you apply for any of our credit-based products such as loans, credit card, etc; and/or
  • Our agents and service providers with whom we have contractual agreements for some of our functions, services and activities; and/or
  • Financial service providers in relation to the products and services that you have with us (e.g. insurance companies, etc); and/or
  • Strategic partners with whom we have a relationship with for specific products and services if consented to, by you; and/or
  • Parties authorised and consented to, by you; and/or
  • Enforcement regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities.

The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data you agree to such a transfer where it is required to provide you the services you have requested, and for the performance of any contractual obligations you have with LetChat including for storage purposes.

How do we protect your data?

The security of your personal data is our priority. LetChat takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.

How long may we retain your personal data?

We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destruct or permanently delete your data.

Changes to this Privacy Notice

Please note that we may update this Privacy Notice from time to time. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do periodically review this Privacy Notice to stay informed on how we are protecting your information.

This Privacy Notice was last updated in January 2017.

How can you access / correct / update your personal data?

We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you would like to request access to your personal data, please contact us. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your personal data.

How may you contact us?

If you need to contact us, you may call our Customer Care hotline at +60 (0)3 -7890 0018, or e-mail support@uandme.org , or visit us at www.letchat.world .

We provide the Privacy Notice in English, Bahasa Malaysia, and Mandarin. In case of any inconsistencies between these three versions, the English version shall prevail. In case there are inconsistencies on how we collect or use your personal data between this Privacy Notice and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail. If you have provided LetChat with personal data of a third party, please ensure that you have obtained the third party's consent in relation to the processing and disclosure of their personal data and that this Privacy Notice is brought to the attention of any such third party.

Updates To Our Policy

We may amend or update our Privacy Policy. We will update as appropriate, and update the “Last Modified” date at the bottom of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Last Updated : 22/05/2017